Effective Date: January 17, 2026
1. Introduction
At WeCutFoam we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.wecutfoam.com (our Site) or use our services, including custom foam cutting, machining and prototyping.
By accessing or using our Site, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this policy, please do not use the Site.
2. Information We Collect
We collect information that you voluntarily provide to us when you request a quote, place an order, or contact us for support.
A. Personal Data
Personally identifiable information that we may collect includes:
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Contact Information: Name, email address, phone number, and shipping/billing address.
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Payment Information: Credit card numbers or financial account information (processed securely by our third-party payment processors; we do not store full credit card details on our servers).
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Project Details: Information related to your orders, including descriptions of prototypes, event dates, and specific requirements.
B. Intellectual Property and Files
To fulfill your custom orders, we collect and store the digital files you submit to us, including:
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CAD Files: (e.g., .STL, .STEP, .DXF, .RHINO360, .DWG, .IGES or any CAD/drawings you share with us))
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Drawings and Photos: Sketches, concept art, or reference images.
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Blueprints: Architectural or design schematics.
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Note: As per our Terms & Conditions, we respect your intellectual property and use these files solely for the purpose of quoting and fabricating your project.
C. Automatically Collected Data
When you visit our Site, we may automatically collect certain information about your device and usage, including:
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IP address
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Browser type and version
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Operating system
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Referring website addresses
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Pages viewed and time spent on the Site
3. How We Use Your Information
We use the information we collect for specific business purposes, including:
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Order Fulfillment: To process quotes, manufacture your custom foam products, and manage shipping/delivery.
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Communication: To contact you regarding your order status, answer inquiries sent via our contact forms, or clarify project specifications.
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Customer Service: To resolve technical issues or disputes.
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Improvement: To analyze Site usage and improve our website functionality and service offerings.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share information with third parties only in the following situations:
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Service Providers: We may share data with third-party vendors who perform services for us, such as:
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Payment Processors: To facilitate transaction payments.
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Shipping Carriers: (e.g., UPS, FedEx, Freight carriers) to deliver your products.
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Legal Obligations: We may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
5. Cookies and Tracking Technologies
We may use cookies, web beacons, and tracking pixels to help customize the Site and improve your experience.
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Essential Cookies: Necessary for the website to function (e.g., shopping cart features).
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Analytics Cookies: We may use third-party analytics (like Google Analytics) to understand how users interact with our Site.
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You can choose to disable cookies through your individual browser options, though this may affect your ability to use certain features of the Site.
6. Data Security
We implement administrative, technical, and physical security measures to help protect your personal information and intellectual property. While we strive to protect your personal information, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
7. Your California Privacy Rights (CCPA/CPRA)
If you are a resident of California, you have specific rights regarding your personal information:
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Right to Know: You may request that we disclose what personal information we collect, use, disclose, and sell.
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Right to Delete: You may request the deletion of your personal information, subject to certain exceptions (e.g., transaction records we are required to keep).
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Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.
To exercise these rights, please contact us using the information below.
8. Third-Party Websites
Our Site may contain links to third-party websites (e.g., social media platforms). We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any websites you visit.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. The "Effective Date" at the top of this page will be updated accordingly.
10. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
WeCutFoam 1248 Birchwood Drive Sunnyvale, CA 94089
Email: sales@wecutfoam.com
Phone: (408) 454-6163